Shipping Policy

Key Information

  • Order Cut-Off Time: Orders submitted by 4:00 PM (EDT) will be processed the same business day. Orders received after this time will begin processing on the following business day.
  • Order Processing Time: Typically 1–2 business days (Monday–Friday).
  • Estimated Shipping Duration: 3–4 business days (Monday–Friday) after dispatch.
  • Free Delivery: Free shipping is available on all orders within the United States.

Order Processing and Shipping Details
After placing your order, you will receive a confirmation email. Processing usually completes within 1–2 business days (Monday–Friday), although timing may vary during busy periods. Once your order has shipped, a tracking number will be provided so you can monitor its progress.

Delivery generally occurs within 3–4 business days (Monday–Friday) after dispatch. Actual delivery times may vary depending on the destination, courier schedules, and logistical factors.

Potential Delays and Exceptions
If your order has not been delivered within the standard processing and transit timeframes, please allow an additional two business days (Monday–Friday) while continuing to monitor your tracking number. If delivery has still not occurred after this extended period, contact our team with your order reference number for assistance.

Order Cancellations
To cancel an order, contact support@contapel.com as soon as possible. Orders can typically be canceled before processing or shipment. Once processing has started or the order has shipped, cancellations are no longer possible; in such cases, the return procedure must be followed after delivery.

Faulty or Incorrect Shipments
Although we package items carefully, products may occasionally arrive damaged or incorrect. If this occurs, please provide clear photos of the item and any packaging issues to support@contapel.com We will review your submission promptly and arrange replacements or corrections as needed.

Contact

Business Hours: Mo - Fri: 10:00 am - 6:00 pm EDT

Email: support@contapel.com
Phone Number: +19177648843

Business Disclosure

Trust Ads s.r.o.

Physical Office Location:

Křižíkova 44
Prague 18600
Czechia

  • Company Number: 21681953
  • VAT Number: CZ21681953
  • DUNS Number: 764384156